Frequently Asked Questions

Everything you need to know about our sustainable essentials

What is the delivery time for my order?

We typically process orders within 1-2 business days. Delivery within Europe usually takes 2-4 business days, while international shipping may take 5-8 business days depending on your location.

How do I return an item?

You can return your items within 14 days of receipt. Please ensure the products are in their original condition with all tags attached. Use our online return portal to generate a shipping label.

What materials do you use in your collections?

We prioritize natural, high-quality fibers such as GOTS-certified organic cotton, llama wool from Bolivia, and yak wool. Every material is chosen for its longevity and minimal environmental impact.

How should I care for my wool products?

Wool is a self-cleaning fiber. We recommend airing your garment out rather than washing it frequently. If necessary, hand wash in lukewarm water with a gentle wool detergent and dry flat.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.