Returns & Exchanges
We want you to love your aiayu pieces, but if you are not entirely satisfied, we offer a 14-day return period from the day you receive your order. All items must be returned in their original condition, unused, and with all tags attached.
Register Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging or a sturdy box, ensuring the delivery note is included inside to help us identify your order.
Ship the Items
Attach the pre-paid return shipping label to the outside of your parcel and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing